Terms of Service

1. Who we are and what these Terms cover

These Terms of Service ("Terms") govern access to and use of MailPigeon (the "Service"), an email-triage service that connects to your mailboxes and a messaging channel you already use, summarizes incoming email, sorts each message into one of three categories — requires action, important, or status/noise — and delivers a ranked digest through the channel you choose. The Service is provided by cvForge, Lamstraat 73, 3523 RV Utrecht, the Netherlands (KvK: 84783427, VAT: NL004013187B19), operating getmailpigeon.com ("MailPigeon", "we", "us", or "our"). The Service is intended for personal use. By creating an account, connecting a mailbox, or otherwise using the Service, you ("you") agree to these Terms. If you do not agree, do not use the Service.

2. The Service

MailPigeon connects to one or more mailboxes you authorize and a messaging channel of your choosing. For each incoming email, MailPigeon generates a one-sentence summary and classifies it into a bucket. Depending on your configured delivery mode, MailPigeon sends you either a once-a-day digest of all triaged messages (ranked, most important first) or, in quiet mode, stays silent until a "requires action" email arrives and then sends a ranked digest of all messages since the last successful delivery. MailPigeon does not reply to, delete, move, or otherwise modify your email on your behalf unless you separately configure and authorize such a feature.

3. Accounts and authorization

To use the Service you must connect at least one mailbox (for example, a Microsoft 365 / Microsoft Entra-managed mailbox or another supported provider) and grant MailPigeon the permissions necessary to read and triage incoming mail, as described in our Privacy Statement. You are responsible for ensuring you have the right to connect any mailbox you authorize. If you connect a mailbox provided by your employer or another organization, you are responsible for obtaining any permission or administrator approval that organization requires. You may disconnect a mailbox or revoke MailPigeon's access at any time through your account settings or directly through your identity provider (for example, the "My Apps" / enterprise applications page in Microsoft Entra ID).

4. Acceptable use

You agree not to:

• Use the Service to process mailboxes you are not authorized to access;
• Attempt to reverse engineer, disrupt, or overload the Service;
• Use the Service in violation of any applicable law or third party's rights; or
• Resell or provide the Service to third parties without our prior written consent.

5. Fees

Current pricing, if any, will be presented to you when you sign up or is available on our website. We will provide reasonable notice of any changes to pricing for existing subscriptions.

If you purchase a paid subscription as a consumer, you have the right to withdraw from the agreement within fourteen (14) days without giving a reason. If you ask us to start providing the Service during this withdrawal period, you may owe a proportionate amount for the Service provided up to the moment of withdrawal. If you expressly consent to the Service starting immediately and acknowledge that you thereby waive your right of withdrawal once the Service has been fully performed, the right of withdrawal lapses accordingly. To exercise this right, contact us at hello@getmailpigeon.com.

6. Intellectual property

MailPigeon and its licensors retain all right, title, and interest in and to the Service, including all software, branding, and documentation. These Terms do not grant you any rights to MailPigeon's trademarks or branding. You retain all rights to your own data, including the content of your mailboxes.

7. Disclaimer of warranties

The Service is provided "as is" and "as available." Summaries and classifications generated by MailPigeon are produced by automated and AI-assisted processes and may be inaccurate or incomplete. MailPigeon is a triage aid, not a substitute for reading your own email, and we do not guarantee that every message requiring your attention will be correctly identified. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. Nothing in this section limits or excludes any rights or warranties you have under mandatory (consumer) law.

8. Limitation of liability

To the fullest extent permitted by law, MailPigeon will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of data, profits, or business arising out of or related to your use of the Service. Our total liability for any claim arising out of these Terms will not exceed the amount you paid us for the Service in the twelve (12) months preceding the claim. Nothing in this section limits or excludes our liability for damages caused by our intent or gross negligence (opzet of bewuste roekeloosheid), or any liability that cannot be limited or excluded under mandatory law, and nothing in these Terms affects rights you have as a consumer under mandatory law.

9. Termination

You may stop using the Service and disconnect your mailboxes at any time. We may suspend or terminate access to the Service if you breach these Terms, if required by law, or if we discontinue the Service, in which case we will provide reasonable notice where practicable. Upon termination, we will handle your data as described in our Privacy Statement.

10. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will provide notice (for example, by email or an in-product notice) before the changes take effect. If you do not agree to a material change, you may terminate the agreement and stop using the Service before the change takes effect. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

11. Governing law

These Terms are governed by the laws of the Netherlands, without regard to conflict-of-law principles. Disputes arising out of or in connection with these Terms will be submitted to the competent court in the Netherlands. If you are a consumer, this does not affect your right to bring or defend proceedings before the court that is competent under applicable law, and you retain the protection of any mandatory provisions of the law of your country of residence.

12. Contact

Questions about these Terms can be sent to hello@getmailpigeon.com.